Customer Relationship Officer at Afconrecruit Limited
- Location: Lagos
- Job Type: Full Time
About the CompanyÂ
Afconrecruit Limited is a company that provides solutions to improve the quality and output of the work transaction for both Employers and Employees.
Job SummaryÂ
- We are seeking a dynamic and customer-focused Customer Relationship Officer to join our automobile company.
- The CRM will be responsible for building and maintaining long-term relationships with customers, ensuring satisfaction, resolving complaints, and driving customer loyalty and retention.
- The ideal candidate will act as the key point of contact between the company and its clients, enhancing the overall customer experience and supporting post-sale activities.
- The ideal candidate must have years of experience as a Customer Relationship Officer in an automobile company.
Key Responsibilities of the Customer Relationship Officer at Afconrecruit
- Serve as the primary point of contact for customers post-purchase, ensuring a smooth ownership experience.
- Build and maintain strong, long-lasting customer relationships.
- Follow up with customers after vehicle purchase to ensure satisfaction and solicit feedback.
- Address customer concerns, inquiries, and complaints in a timely and professional manner.
- Coordinate with sales, service, and finance departments to ensure seamless customer interactions.
- Monitor customer satisfaction and initiate activities to improve customer loyalty (e.g., service reminders, loyalty programs).
- Maintain an up-to-date customer database using CRM software.
- Track key metrics such as Net Promoter Score (NPS), repeat customer rates, and customer complaints.
- Organize and manage customer engagement events or appreciation programs.
- Ensure proper documentation of customer interactions and service records.
Requirements for the Customer Relationship Officer at Afconrecruit
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 5+ years of experience in customer service or relationship management, preferably in the automotive industry.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong organizational and multitasking abilities.
- Proficiency in CRM software and Microsoft Office tools.
- Customer-centric attitude with a focus on service excellence.
Preferred Skills:
- Familiarity with automotive dealership operations.
- Experience in handling high-net-worth or VIP customers.
- Ability to work in a fast-paced, target-driven environment.
