Remote Customer Support Representative at Afriex
- Location: Remote
- Job Type: Full Time
About Afriex
At Afriex, we’re on a mission to make sending money across borders as easy as sending a text. We’re building the future of remittances with speed, transparency, and affordability.
As a customer support representative, you’ll be the human voice behind our technology—empowering users across the globe.
Responsibilities for the Remote Customer Support Representative at Afriex
- Support our users via chat, email, and social media.
- Troubleshoot issues quickly and empathetically.
- Manage inbound customer communications – Answer incoming calls and emails to address customer questions, requests and issues.
- Consult on customer success – Advise customers on how to successfully leverage the product/service based on their unique needs.
- Maintain working product knowledge – Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Track interactions in CRM – Record customers interactions in internal system for cross-functional awareness and relationship development.
- Educate users on how to use Afriex effectively.
- Report bugs and collaborate with our product team to improve user experience.
- Bring fun and humanity into every interaction.
What We’re Looking For:
- 3+ years in a Customer Support role at a SaaS, fintech, or crypto company.
- Bachelor’s degree or equivalent.
- Excellent written and verbal communication skills.
- Ability to address complaints and issues with effective solutions and a positive attitude.
- Passion for delighting customers with above and beyond service.
- Excellent time-management and prioritization skills.
- Leadership mindset.
- Strong internet connection and a quiet work environment.
- Familiarity with CRM system.
- Able to work in shifts.