About Artisans Company
At The Artisans Company, we’re crafting solutions with purpose and lasting impact. We’re driven by a core philosophy of solving real problems for real people. We believe in small, agile teams, rapid iteration, and bringing innovative solutions to market quickly. Our model combines speed and agility, within a collaborative environment that encourages creativity and experimentation. We’re passionate about crafting technology that stands the test of time, becoming indispensable to our users. This commitment is reflected in our meticulous development process, our 24/7 highly responsive support, and our devoted focus on creating magical user experiences.
We relentlessly pursue excellence. We’re not aiming for average, but striving for the best in everything we do. Each solution we build is designed to be better than any point solution on the market. Our culture is one of collaboration, creativity, and continuous learning. We empower our employees to take ownership and contribute their unique talents to our shared goals. We value diversity, inclusivity, and open communication, creating an environment where everyone feels supported and valued.
If you’re a passionate and talented individual driven to make a difference, join us as we expand globally.
Job Description
To develop, manage, and execute Artisans’ social media and community strategies in order to grow brand awareness, drive engagement, and foster a thriving, loyal online community of professionals and freelancers. This role is responsible for creating compelling content, maintaining a consistent brand voice, building meaningful relationships with our audience, and supporting the company’s growth and impact across all digital platforms.
Key Responsibilities:
This is a full-time hybrid role for a Social Media who doubles as a Community Manager at Artisans. The role is primarily based in Lagos, with flexibility for remote work when on-site presence isn’t required for strategy sessions, content shoots, or community-driven events.
As the Social Media & Community Manager, you’ll be responsible for creating, curating, and managing content across all our digital channels, Instagram, X (Twitter), LinkedIn, TikTok, and beyond. You’ll be the voice of Artisans online, building a powerful brand presence, managing online conversations, and fostering a highly engaged community of creators, professionals, and clients.
You’ll work closely with our marketing, design, and product teams to craft compelling campaigns that drive awareness, engagement, and loyalty. The ideal candidate is creative, organized, and highly fluent in digital culture, with a pulse on trends, a data-driven mindset, and a passion for storytelling that connects. You’ll also contribute to campaign strategy, content planning, performance tracking, and community growth efforts as we continue to scale the Artisans brand across Africa and beyond.
- Develop and execute a content calendar across Instagram, X (Twitter), LinkedIn, TikTok, and Threads.
- Craft engaging, informative, and visually compelling posts, stories, reels, and threads that align with Artisans’ tone and mission.
- Monitor trends, hashtags, and conversations to keep our brand voice timely and relevant.
- Manage social media analytics and provide monthly reports with insights and recommendations.
- Build and nurture an engaged online community of freelancers and creative professionals via WhatsApp, Telegram, and Slack.
- Actively moderate community channels, foster discussions, and ensure members feel seen, supported, and valued.
- Plan and execute community-driven activities (e.g., Ask Me Anything sessions, spotlight features, challenges, polls).
- Gather and analyze community feedback to inform product and content strategies.
- Collaborate with the Content, Growth, and Product teams to amplify product updates, events, and campaigns.
- Launch and manage engagement campaigns that drive member acquisition, retention, and brand advocacy.
- Identify and engage with micro-influencers, partners, and collaborators to grow our audience and credibility.
Qualifications:
- 1–3 years of experience managing social media accounts and online communities (bonus if in a startup or creator economy space).
- Proven experience creating social media content (written, visual, or video).
- Strong understanding of social media trends, analytics tools (e.g. Buffer, Hootsuite, Later, Meta Business Suite), and community tools
- Excellent communication and copywriting skills, you know how to craft content that resonates.
- Highly organized, proactive, and comfortable wearing multiple hats in a fast-paced environment.
Nice to have
- Basic design skills (Canva, Figma, Adobe Express)
- Experience working with remote or freelance talent
- A personal or professional presence in the creator, freelancer, or startup ecosystem.
What We Offer
- A highly collaborative team environment that will support your professional and personal growth
- Work alongside great talent.
- A culture of learning and innovation.
- Opportunities for career growth and training.
- A chance to make a social difference.
- Overall fun company.
How we work: Full Time – Remote
